AI-assisted IT operations you can actually govern — and prove.
AI is starting to touch production systems — triaging alerts, drafting fixes, running remediations. That's a force multiplier — and, ungoverned, a liability. FixxDesk is the control plane that lets AI and technicians work on your endpoints and infrastructure at full speed, while every action is seen, governed, and proven.
Fast for your team. Accountable to your clients, your auditors, and your future self.
Full-fidelity access, human or AI
- SmartView — governed remote desktop with live capture, keyboard/mouse control, and unattended access down to the login and lock screens.
- Secure Terminal — a governed CLI hub for gear a remote-desktop tool can't reach: switches, routers, firewalls, Linux, ESXi. Vaulted credentials injected server-side, never revealed to the operator.
- AI copilot — reads the endpoint's real state and proposes the fix, so techs act on evidence instead of guesswork.
The right actor, the right action, with a reason
- Role-based access, per-device policy, and reason/ticket prompts before sensitive work.
- Consent and approval workflows, break-glass for emergencies, and command allow/deny controls.
- AI stays inside the guardrails — proposed changes are staged, policy-checked, and approval-gated before anything runs. No silent, autonomous changes.
- One lightweight agent — a single executable, no prerequisites — carries management, security, and remote support.
A record that stands up to scrutiny
- Every session and command captured to a masked, tamper-evident transcript.
- Cryptographically attested audit events and a shareable Trust Portal turn "we think it's fine" into "here's the proof."
- Continuous compliance scanning (NIST CSF 2.0) and explainable remediation — not just what changed, but why, and by whom.
Built in — not bolted on
As AI takes on real work, "responsible AI" stops being a slide and becomes an operational requirement. FixxDesk includes a first-class AI governance suite.
- Impact assessments & an AI feature registry — know where AI is used and what's at stake.
- Incident tracking & response plan — for when AI gets something wrong.
- Model cards, transparency reports & provenance records — documentation your customers and regulators can actually read.
- Public AI-concern intake & compliance dashboards — audit-ready by default.
The same doctrine that governs your technicians governs your AI: attested, approval-gated, reversible.
Software Governance & Lifecycle
Inventory, drift timelines, and a rule-based audit engine with per-device health scoring.
Asset Lifecycle Management
From procurement to disposal, on the path to a full CMDB.
Endpoint Operations
One-click health checks, governed scripts, file transfer, and power controls — same policy and audit model.
MSPs and internal IT and security teams that need to support endpoints and infrastructure — and increasingly to supervise AI doing the same — without giving up visibility, control, or an audit trail. If you have to prove your controls to clients, auditors, or regulators, FixxDesk is built for you.
Let AI and your team move fast.
Know who did what, on which system, when, and why — and prove it.